This Privacy Policy describes how galahpress.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".
Device information: we collect version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, and is shared with our processor Shopify.
Order information: we collect name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is collected to provide products or services to you, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. This information is shared with our processor Shopify.
Customer support information: collected from you for the purpose of providing customer support.
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at info@galahpress.com to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. We use Shopify to power our online store — you can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the Site — you can read more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout. You can also opt out of targeted advertising via Facebook at https://www.facebook.com/settings/?tab=ads, Google at https://www.google.com/settings/ads/anonymous, or the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at info@galahpress.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues: please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and non-returnable items: certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
